FAQs
SHOPPING INFORMATION
Visit the relevant website (kitabexpoindia.com for India or kitabexpocanada.com for international orders), browse our collections, add books to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
For Indian orders, we use Razorpay, which supports payments via credit/debit cards, UPI, net banking, and popular digital wallets in India.
For international orders, we accept major credit/debit cards, PayPal, and other secure payment methods (specific options are displayed at checkout). Razorpay is not available for international orders.
Yes, both websites use secure payment gateways. For Indian orders, Razorpay employs industry-standard encryption to protect your data. For international orders, our payment processors comply with global security standards.
No, kitabexpoindia.com is exclusively for customers in India. Please use kitabexpocanada.com for international orders.
PAYMENT INFORMATION
Yes, kitabexpocanada.com offers worldwide shipping for international customers. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Shipping charges for orders on kitabexpoindia.com depend on the order weight and delivery location within India. You can view the exact cost at checkout before confirming your order.
- For Indian orders (kitabexpoindia.com): Delivery typically takes 5-7 business days, depending on your location in India.
- For international orders (kitabexpocanada.com): Delivery times vary by country, typically ranging from 7-21 business days. Delays may occur due to customs clearance.
Yes, once your order is shipped, you will receive a tracking link via email to monitor your package’s progress.
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Kitab Expo Customer Instructions
1. Choosing the Correct Website
- For customers in India: Use kitabexpoindia.com to place your order. This site is exclusively for Indian residents and supports payments via Razorpay.
- For international customers: Use kitabexpocanada.com for orders outside India. This site does not support Razorpay but offers other payment methods like credit/debit cards and PayPal.
- Important: Orders placed on the wrong website (e.g., international orders on kitabexpoindia.com) will not be processed. Double-check your location before proceeding.
2. Browsing and Selecting Books
Explore our collections of Punjabi and Sikh history books on the respective website.
- Check book details, including language (Punjabi or English), price, and availability, before adding to your cart.
- If you encounter a message like “Translation missing: en.general.search.loading,” refresh the page or contact support.
3. Placing Your Order
- Add desired books to your cart and proceed to checkout.
- Verify your cart contents, including book titles, quantities, and total cost, before confirming your order.
- No Refunds Policy: We do not offer refunds or cancellations once an order is confirmed. Please review your order carefully before finalizing it.
- Enter accurate shipping details to avoid delivery issues. For international orders, include complete address information to comply with customs requirements.
4. Making Payment
- For Indian orders (kitabexpoindia.com):
- Payments are processed securely via Razorpay.
- Supported methods include credit/debit cards, UPI, net banking, and digital wallets.
- Ensure sufficient funds are available to avoid transaction failures.
- For international orders (kitabexpocanada.com):
- Payments are accepted via credit/debit cards, PayPal, and other methods shown at checkout.
- Razorpay is not available for international orders.
- Complete payment promptly to confirm your order. Unpaid orders may be automatically canceled after a short period.
5. Shipping and Delivery
- Indian orders:
- Delivery typically takes 5-7 business days within India.
- Shipping costs are calculated at checkout based on order weight and location.
- International orders:
- Shipping is available worldwide, with delivery times ranging from 7-21 business days, depending on your country.
- Customs or import duties may apply and are the customer’s responsibility.
- You will receive a tracking link via email once your order ships.
- Ensure someone is available to receive the package, as we are not responsible for undelivered packages due to incorrect addresses or unavailability.
6. No Refunds or Cancellations
- Important: Once an order is confirmed and payment is processed, we do not offer refunds, cancellations, or exchanges under any circumstances.
- To avoid issues, double-check your order details (books, quantities, shipping address, and payment method) before confirming.
- If you receive a damaged or incorrect book, contact our support team within 48 hours of delivery with photos of the issue. We may offer a replacement at our discretion, subject to availability.
7. Contacting Support
- For assistance, reach out to our customer support team:
- India (kitabexpoindia.com): Email support@kitabexpoindia.com or use the website’s contact form.
- International (kitabexpocanada.com): Email support@kitabexpocanada.com or use the website’s contact form.
- Include your order number and details in your query for faster resolution. We aim to respond within 24-48 hours.
8. Additional Tips
- Create an account: While guest checkout is available, creating an account helps you track orders and save your details for future purchases.
- Stay updated: Subscribe to our newsletter or follow our social media for new book arrivals and promotions.
- Book suggestions: If you’d like us to stock a specific Punjabi or Sikh history book, email your suggestions to our support team.
- Technical issues: If you experience website issues (e.g., search errors), try clearing your browser cache or contact support.
9. Important Reminders
- Orders are final. Take your time to confirm all details before completing your purchase.
- For international orders, be prepared for potential customs delays or fees, which vary by country.
- Keep your order confirmation and tracking information for reference.
